SHIPPING POLICY
Fulfillment Locations
Orders to European and international destinations are shipped from our fulfillment center in North Rhine-Westphalia, Germany.
Orders to Arabian countries are processed through our international overseas logistics center.
Shipping Carriers
We ship exclusively with DHL, DHL Express, Deutsche Post, UPS and Hermes/PRIME to ensure safe and reliable delivery of our products.
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Destinations & Costs
Shipped from Germany (NRW):
Domestic Zone (Germany, Austria, France, Luxembourg, Netherlands, Switzerland, Belgium, Denmark, Poland)
Shipping: FREE with tracking
European Union
Shipping: €15.00 (DHL Flat with tracking)
Covers all EU countries plus Iceland, Norway and neighboring regions
Rest of World (USA, Canada, Australia, Asia, South America, Africa, UK, etc.)
Shipping: €45.00 with tracking ||| (UK Shipping: £21.00 GBP with tracking)
Includes all countries not listed above
International Shipping (Overseas Logistics Center):
Arabian Countries (Iraq, Jordan, Kuwait, Saudi Arabia)
Shipping: FREE with tracking
Other Arabian Regions (UAE, Algeria, Morocco, Tunisia, Bahrain, Qatar, Oman, etc.)
Shipping: €20.00 with tracking
Delivery Times
Germany: 1-3 business days
Neighboring Countries (Austria, France, Luxembourg, Netherlands, Switzerland, Belgium, Denmark, Poland): 3-5 business days
EU countries: 3-7 business days
Arabian countries: 5-10 business days
Rest of World: 7-11 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.
Tracking
All shipments include tracking. You will receive tracking information via email once your order ships.
Customs and Import Duties
For shipments outside the EU, customs duties, taxes, and fees may apply and are the responsibility of the recipient. We recommend checking with your local customs office for specific requirements.
High-Value IT Hardware
All IT hardware shipments are insured during transit. In case of damage or loss, please contact us immediately at info@reinecke-it.de with your order number and tracking information.
For particularly heavy or bulky items, delivery is made by freight carrier; the available options are automatically displayed at checkout.
Questions?
For shipping inquiries, contact us at info@reinecke-it.de or call +49 15679 108444.
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Translations are provided for informational purposes only. In case of discrepancies or conflicts between a translation and the English version, the English version shall prevail.
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